Frequently asked Questions

What payment methods do you accept?

We accept all major credit cards such as MasterCard, Visa, American Express, Discover, as well as PayPal.

In what currency are your store prices displayed?

Prices in our store are in United States dollars (USD).

Do you have physical stores or only an online store?

Currently we do not have physical stores and sell exclusively online.

Do you ship internationally?

Yes, we ship to almost every country in the world.

• International orders may be subject to import taxes, duties and customs fees, applied when your shipment arrives in the destination country. We cannot estimate these specific charges. For more information on your country's customs policies, please contact your local customs office. The recipient of the package is responsible for all customs fees, taxes and duties. Your local carrier can advise you on accepted payment methods for duties, taxes and other charges collected upon delivery.

Do we have to sign for receipt of the package?

It is not necessary to sign for receipt of the package.

Where do the products you ship come from?

We ship from our warehouses located in the United States, United Kingdom, Singapore or China. We work directly with trusted suppliers around the world, allowing us to offer quality products at competitive prices.

We check every item and even visit factories to ensure the best quality and sustainable practices.

How long does it take to ship my product?

It usually takes 2-3 business days for your product to ship.

What is the estimated delivery date (ETA)?

Depending on your location, delivery may take between 7 and 30 days. We will provide you with a tracking number as soon as the product is shipped.

How do I return and exchange my item?

We are confident in the quality of our products and offer a 30-day risk-free money back guarantee (excluding return shipping costs).

If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (whichever you choose), up to 30 days, no questions asked.

Please contact us by email at (email address) first, and we will provide you with the appropriate return address.

⚠️ Please note that return/exchange costs are your responsibility. We do not provide shipping labels for returns.

⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.

Where can I find my order confirmation?

The order confirmation email is sent to your email address within 24 hours of payment. Don't hesitate to check your junk mail or trash, as it might be there.

What should I do if I want to cancel my order?

Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message via our " Contact Us " page.

What if I still need help?

We are here to help you. Feel free to send us a message via the “ Contact Us ” page.